How far in advance should I book balloon decoration?

We recommend booking at least 3-5 days in advance for small orders and 2 weeks for larger event setups to ensure availability of your preferred theme and slots.

What areas do you serve for balloon decoration?

We currently serve the entire Delhi NCR region, including Gurugram, Noida, Ghaziabad, and Faridabad.

Can I customize the balloon decoration colors?

Absolutely! Most of our packages are fully customizable. You can choose your preferred color palette to match your event theme at no extra cost.

What is the cancellation policy for balloon decoration?

You can cancel your booking free of charge up to 24 hours before your scheduled event. Cancellations within 24 hours are not allowed as materials and staff have already been allocated.

Do you offer same-day balloon decoration delivery?

Yes, we offer same-day delivery for select balloon bouquets and simple setups in Delhi NCR, subject to slot availability. Please call us to confirm for urgent orders.

Privacy Policy — Big Balloon

At big balloon, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information that helps us serve you better:

Personal Information: Name, shipping address, billing address, email address, and phone number when you register or place an order.
Payment Information: We do not collect or store any online payment information. All payments are collected via Cash after decoration is completed at your venue.
Usage Data: Information about your device, browser, and how you interact with our website (e.g., pages visited, time spent).

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including sending order confirmations and shipping updates.
Communicate with you regarding our services, promotions, and customer support inquiries.
Improve our website, products, and customer service experience.
Detect and prevent fraud or unauthorized transactions.

3. Sharing of Information

We value your trust and do not sell your personal information to third parties. We may share your data with:

Service Providers: Third-party companies that perform services on our behalf, such as shipping (logistics partners) and email delivery.
Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. Our website uses SSL (Secure Socket Layer) encryption to ensure your data is transmitted securely. However, no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, such as keeping you logged in and remembering items in your cart. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can update your account details directly through your profile or contact us to request deletion of your data.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at support@bigballon.in.