Balloon Decoration FAQs — Big Balloon Gurugram
Find answers to common questions about our services and products.
How far in advance should I book?
We recommend booking at least 3-5 days in advance for small orders and 2 weeks for larger event setups to ensure availability of your preferred theme and slots.
Do you offer same-day delivery?
Yes, we offer same-day delivery for select balloon bouquets and simple setups in Gurugram, subject to slot availability. Please call us to confirm for urgent orders.
Can I customize the decoration colors?
Absolutely! Most of our packages are fully customizable. You can choose your preferred color palette to match your event theme at no extra cost.
What areas do you serve?
We currently serve the entire Gurugram (Gurgaon) and Delhi NCR regions.
How long do the balloons last?
Latex balloons typically last 8-12 hours when filled with helium. Air-filled decorations can last for several days. Foil balloons can float for 3-5 days depending on environmental conditions.
What is your cancellation policy?
Standard Bookings (₹5,000 and below): No advance payment is required — you pay 100% by cash or UPI after the decoration is complete, and you can cancel free of charge up to 24 hours before the event. Premium Bookings (Above ₹5,000): A 20% advance payment is required at the time of booking to secure your date and source custom materials, and the remaining 80% is collected after the decoration is complete. This advance is fully refundable if you cancel more than 48 hours before the event, and non-refundable if you cancel within 48 hours of the event. For any issues, please contact us directly.